Shipping and Returns
Shipping
We aim to dispatch all items within three working days of receiving an order where the item is in stock.
For destinations within the UK, a delivery timeframe of 2-5 working days is standard.
For destinations outside of the UK, a delivery timeframe of 5-19 working days should be expected. Please be aware that we have little to no control over delays experienced through Customs in the destination country, which may result in longer than expected delays.
Please also note that delivery times are estimates and can vary considerably depending on the route and the end destination.
No responsibility will be accepted by Classic Rides if a delivery does not reach its end destination, where incorrect details were given at the time of placing the order.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, once you've informed us of your wish to return an item, you then have another 14 days to send the item back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that for Returns or Exchanges as the result of a change of mind, you are responsible for the costs of returning your item.
European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days.